Apprentice Service Advisor - Joe Duffy Group
Exit 5 M50, Dublin North
In line with our 2024 growth plans, we are currently recruiting for a trainee or experienced Service Advisor to join our business in Dublin 11. Joe Duffy Group is Ireland's leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
In 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent, and integrity.
This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training.
A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Responsibilities: Be the focal and experienced point of contact for customers requiring servicing or repair to their vehicles.Manage the flow of information between the workshop, the rest of the Dealership, and the customer, delivering excellent customer service at all times.Handle all service telephone and walk-in enquiries on behalf of the dealership.Qualify service needs and diagnose vehicle running problems where appropriate.Establish understanding and agreement with the customer of the work to be carried out.Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.Manage the handover and administration of Customer Service Vehicles, explaining the work carried out on vehicles to ensure customer understanding and authorisation.Liaise with department manager regarding customer dissatisfaction and follow up in line with dealership procedures.Understand and adhere to manufacturer brand service requirements.Maintain safe working practices and abide by the working rules and standards of the dealership.Maintain product knowledge on the manufacturer brand that you are working with.Ensure accuracy in maintaining relevant systems at all times.Attributes: Proven track record in retail, hospitality, or customer services.Impeccable appearance and well-presented to work in a corporate environment.Good oral and written communication skills.Excellent organisational skills.Able to accurately record all relevant details.Ability to 'up-sell' additional work/accessories.Ability to absorb and understand technical data and explain it to customers as required.A full, clean Irish or EU driving licence is an essential requirement for this role.We will recognise and reward your hard work, achievements, and loyalty with our excellent rewards and benefits, including: Employee Assistance ProgrammeIndustry Leading Training and Progression PlansLife CoverSocial ClubBike to Work22 days annual leavePRSAThis is initially a Trainee role and we have a comprehensive training program in place which is tailored to suit individual needs and can take six months or more to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service, and everything you will require to have a successful career in aftersales. The emphasis during training is on learning, developing your skills, being mentored, observing experienced service advisors, and classroom and brand training. Ideally, you will be able to demonstrate strong customer service, telesales, retail sales, or customer contact experience. You do not need to have motor experience, but should have a desire and understanding of the motor trade.
If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group, apply online today!
A full and valid Irish or EU driving licence and a full-time work VISA/permit are absolutely essential requirements for this role. Third Party Or Agency Assistance is Not Required - Thank You. Joe Duffy Group is an equal opportunities employer.
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