Grosvenor is a space for committed and creative people to come together, grow, have fun, and make an impact.
For over 60 years we have been we have been creating quality solutions in facilities management for our customers in line with our values which are We Care, We Go Beyond and We Add Value.
We put our people at the heart of everything we do, after all, they are our greatest asset and we champion commitment and openess to deliver the best experiences for our amazing teams and our clients alike.
By focusing on representation, recruitment, engagement, culture, accountability, safety and education, we're committed to being a workplace where everyone can grow and develop.
We are currently recruiting for an Area Support Manager to join Grosvenor Services as part of our talented Operations team.
This is an exciting, fast-paced role overseeing service delivery while supporting our on site team.
Some key elements of the role are outlined below: Benefits: Company vehicle provided for efficient travel between client sites Fuel card to cover travel expenses related to job duties Laptop and mobile phone provided for professional use Automatic enrollment in our new health care package 20 days of paid holiday per year Company car Employee assistance program Schedule: Monday to Friday Key Result Areas / Accountabilities: Customer Satisfaction - Standards, relationship development and Management A reliable, responsive, efficient, consistent, productive, operating system on site The Health and Safety of staff on site Staff Performance Full trained and inducted staff to the correct standard on site - onboarding Escalation - 1st POC Main Duties: Visiting client sites on an agreed-scheduled basis.
Monitoring (Quality) standards to ensure operating models are in accordance with cleaning standards Following up on any client concerns Completing ISO and HSEQ documentation Monitoring the storage & security of cleaning equipment and materials Monitoring staff performance and standards - identifying Training & development needs.
Completing face to face mandatory checks and induction of staff to include employee sign up.
Completing on site induction and training of new staff - machinery, colour coding, COSHH Person Profile Minimum of 3 years' experience working in a customer facing role Soft Services / Technical skills Leadership skills Confident communication skills Solutions focused.
Attention to detail.
Highly organised individual Must posess a full clean driving licence Grosvenor Services is an equal-opportunity employer