MOSSCO RESTAURANT Casual but stylish dining can be found within Mossco Restaurant a perfect combination of great food featuring the very best local artisan produce, executed in a fun and exciting way, in a space that will allow you relax in comfort and style in the heart Dublin 2.
MOSSCO BAR Pre dinner cocktails, extensive Gin and Whiskey menu, and a range of local and international Craft beers and wines that will be the perfect start, middle or end to your night out in Dublin City Centre.
Enjoy our wonderful bar spaces designed to provide the perfect environment to kick back and relax, or get your night started under the stars on our heated and covered terrace overlooked by our very own deep sea diver celebrating the rich local Dublin docklands heritage.
Role : Assistant Food and Beverage Manager Reporting to: Food & Beverage Manager Key Responsibilities: To assist the management team, F&B with efficiently and effectively control the departmental operation To ensure the smooth and efficient running of the F&B in line with the departmental SOP manual To ensure all departmental staff are able to carry out their duties to the standards as laid down in the standard of performance manual Ensure that the highest possible standard of personal hygiene, appearance, body language and conduct of employees is maintained by all employees in department To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel To assist in achieving goals in relation to mystery audits and all customer feedback platforms To empower, encourage and promote employees to make on the spot guest satisfaction decisions To ensure all guest queries are handled promptly and efficiently To ensure all guest requests are met regarding room allocation and specification i.e.
VIPs, regulars, and groups & special requirements To maximize revenue, through up selling and additional sales, efficient recording of sales To meet with all group organizers and follow up on any requests or concerns To ensure all staff make follow up promptly on any guest request and ensure guest satisfaction To process all charges for groups and individuals efficiently To manage and control seating capacity without compromising standards To be aware of relevant competitor information and market changes to initiate changes to our services / rates as appropriate To ensure all staff are familiar with safe keeping, cash handling, credit policy of the hotel To constantly liaise with other departments to ensure all guest requests are attended to efficiently To ensure the F&B team are fully aware of any menu updates, specials, hotel promotions, corporate promotions or special activities going on in the hotel/area To organize and assist with carrying out any reasonable guest and staff promotional events when required To ensure efficient assessment and introduction of products are done according to standards i.e.
Wine list and presentation products & props To comply with the RSA policy at all times Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed Ensure the proper handling, maintenance, storage, and security of all department equipment Ensure high standards of cleanliness are maintained in all F&B areas To ensure the upkeep and maintenance of area of responsibility i.e.
equipment, furniture and fittings, and effective preventative maintenance system and schedule is in operation To attend meetings as required Benefits to the successful candidate- - Competitive Salary - Generous subsidised room nights and employee rate discounts across Irelands TIFCO hotels* - 50% of food & beverage when availing of TIFCO employee complimentary & rate benefit programmes* - 25& off food and beverage in TIFCO owned properties.
* *Terms & conditions apply.
- Full meals provided whilst on duty.
- Uniforms provided.
- Team monthly engagement calendar (team social events, well being initiatives, celebratory dates) - Employee recognition & rewards programmes.
- Dedicated training and development planning specific to team members professional goals.
Skills: Previous Experience in a similar role Exceptional Customer Service Skills Proven track record in supervising a team Exceptional interpersonal and communication skills
