Location: On site / Cork City, Co. Cork, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Front of House
Salary: Negotiable Salary
The Metropole Hotel is looking for an Assistant Front Office Manager who is passionate about their role and career progression. SCOPE OF WORK: To ensure the smooth running of all aspects of front office.To ensure room sales are maximized.To ensure an efficient and personalized service is offered to all guests in line with Trigon Hotel Group procedure brand service standards.Assume overall responsibility for the Front Desk in the absence of the Front Office Manager.MAIN DUTIES AND RESPONSIBILITIES: Ensure day & night teams synergies & work together as one department.Recruitment of staff for the Front Office on an ongoing basis, to maintain the talent bank.To develop, motivate and carry out one-week reviews, job chats & Performance Review of all Front Office Staff.To oversee and implement all staff training within Front Office and to ensure that signed training records are kept.To maximize room sales always and ensure that all Front Office staff are focused on the team's sales objective.To set monthly incentives and targets for all Front Office staff and feedback results.To prepare the rota for all Front Office staff and to forecast weekly wages.To have a complete understanding of all aspects of Night Audit operations and carry out on an intermittent basis.To report any comments, complaints and compliments to the General Manager.To ensure a high level of personal/work cleanliness and hygiene within the department.To ensure all duties are carried out in a safe manner regarding the Health & Safety/welfare of themselves, other members of staff, guests, or any other persons on Hotel's premises.Employees avail themselves to training and communication meetings as required, for which notice will always be given.Regularly review SOP Manuals.Proactive customer relations.Experience and Skills: A willingness to learn and a great attitude.Able to work on own initiative.BENEFITS: Competitive rate of pay.Relocation Assistance.Access to our Company Pension Scheme.Employee referral bonus.Friends & Family discounts across our restaurants.Special rates in our hotel accommodation.Paid internal and external training days.Access to Trained Mental Health First Aiders.Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month.Meals on Duty.Assistance with Leap Cards.Apply for this positionFirst Name:
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Are you currently living in Cork?
What is your current right to work in Ireland?
Have you previous experience working in reception?
Have you been referred to this job by a current The Metropole Hotel employee? No Yes
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