The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day-to-day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention, and leasing goals and objectives.
Key Role Responsibilities: Acts as a role model at all times by demonstrating the core values.Responsible for viewing activities ensuring that the Property meets the required Company standards, follow-up calls are carried out, and feedback is received following all viewings.Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.Uses the Company's property systems to generate sales and leasing reports and monitors unit availability data ensuring it is accurate and up to date.Actively seeks interaction and contact with residents to proactively seek to improve service delivery.Oversees on-site enquiries, ensuring an appropriate inventory of "ready" apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.Develops and maintains local knowledge and information resources relevant to resident needs i.e., travel, entertainment, and amenities.Stays informed about current market and competitor conditions that may impact the community's occupancy and results.Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints and taking appropriate action to resolve and address service issues.Coordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.Works with the maintenance team to ensure the physical aspects of the community meet the Company's standards for overall appearance and coordinates and inspects show flats for market alignment and touring prospective residents.Promotes investor satisfaction and retention through timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance and accesses the Company's internal resources as needed to support solutions.Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.Participates where required in an on-call roster to provide out-of-hours emergency support for the Community.Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.Organisational: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).Demonstrates appropriate safe behaviors in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching, and/or subscribing to professional publications.Role Scope: Reports to: Community ManagerProperty: Griffith WoodKey Relationships: Sales & Marketing, Regional Operations Managers, Investors & Portfolio Management Team.Corporate Support Teams including HR, Finance, Systems & Capital Projects.Knowledge & Qualifications: Good level of general education.Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook.Proficiency in using property operations software. Training will, however, be provided.Experience & Skills: Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.Detailed knowledge of Landlord/Tenant Legislation.A strong team player but capable of working autonomously and taking ownership.Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.Numerical skills necessary to complete the above activities.Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.Self and culturally aware and able to adapt relationship-building, communications, and negotiation skills to suit audience.Fluent English verbal and written communication skills.Excellent organisation skills with the ability to multitask and prioritise.Demonstrable ability to coach and mentor team members.Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment.A knowledge and understanding of Health and Safety policies.Integrity: We will stay true to the highest ethical standards and principles, and be honest, trustworthy, and humble in all of our words and actions.Equality: We will accept and value our individual differences and show genuine consideration for the thoughts, needs, and ideas of others. We value and encourage a work/life balance.Accountability: We will take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.Professionalism: We will proudly present a positive, dignified, and business-like image at all times through our appearance, behaviour, and interactions with others.Teamwork: We will work together to accomplish goals, solve problems, and enrich our work environment.Service: We will make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
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