At The K Club, we are currently seeking an Assistant Spa Manager to join our wonderful team at The K Spa.
A UNIQUE RESORT The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep.
We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.
We're a 5 star destination which prides itself on having an incredible 5 star team to match.
Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine.
The K Club is an industry trailblazer.
We welcome innovative thinking, bold ideas and insights garnered from your own experience.
We're certified as a Great Place to Work by our very own employees.
That's because our hardworking team members feel listened to, encouraged and appreciated.
If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.
Here's how you'll bring the K Club's trailblazing vision to life: Greet and assist guests, ensuring their satisfaction with spa services and addressing any issues or feedback promptly.
Provide information on spa services, promotions, and packages; assist in personalizing client experiences.
Handle guest complaints or concerns with professionalism and escalate as needed.
Conduct team meetings to discuss performance, introduce new products/services, and reinforce service excellence.
Provide regular feedback to team members and encourage a positive work environment.
Promote spa services, products, and membership options to increase client retention and satisfaction.
Monitor product inventory levels, place orders as needed and assist in retail sales to meet revenue targets.
Support the Spa Manager in developing and implementing promotional activities, social media, and marketing initiatives.
Assist with daily financial tasks, including cash handling, processing payments, and reconciling transactions.
Support the Spa Manager in monitoring budgets, controlling costs, and maximizing profitability.
Prepare sales and operational reports as requested.
This is how we see you: Available to work a 39 hour week across a 7 day roster, shifts do include weekend and evening work Diploma or degree in hospitality, business management, or a related field; certification in spa therapy or management is a plus.
Previous experience in a spa or hospitality setting, with some leadership or supervisory background.
Strong communication, organisation, problem-solving, and customer service skills, with knowledge of spa treatments and industry trends.
Detail-oriented, approachable, proactive, and supportive, with a strong client-focused mindset.
What's on offer?
The K Club is certified as a Great Place to Work Commission on retail sales in The K Spa Monthly service charge payment Staff transport to and from work outside public transport hours within the local area Ongoing investment in your personal development with access to internal and external training programmes Fantastic opportunities to progress your career Monthly recognition programme Employee Assistance Programme Bike to Work Scheme Social events Uniform Meals while on duty Discounts on stays at the resort and on Food & Beverage for you and your family and friends Life Assurance Data Retention Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.
Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.
Kind regards, The Human Resources Team The K Club