About Michael Murphy Home Furnishing: Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside, Sandyford, Blanchardstown, Newbridge, New Ross, and Wexford, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours.
The Assistant Store Manager supports the Store Manager with managing the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that the store achieves sales and our customer service standards. The Assistant Store Manager strives to create an inspirational, fun, and productive culture.
Reports to: Store Manager
Responsibilities and Duties: Create an engaging, positive working environment and a strong selling culture.Demonstrate the Company's Values in the performance of all job functions.Support the Store Manager by driving sales and increasing overall store performance by building and maintaining a high-performing sales team.Act as a coach and mentor for the store selling team.Ensure that your store represents our brand and your skills to your customers and the community at large.Effectively interact in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations.Train and update Sales Advisors on all products, store policies, and analyze daily business to ensure efficient operations.Manage staff rostering to match staffing level requirements.Respond in a professional and courteous manner to escalated customer service inquiries, requests, or complaints.Create and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards.Manage and resolve all delivery-related queries.Manage all warehouse-related tasks.Manage other tasks assigned by the Store Manager.Adhere to company Health and Safety standards.Qualifications and skills: 3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential.A minimum of 2 years' prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential.A competitive and resilient spirit with the drive to succeed.The ability and willingness to work a flexible retail schedule which includes weekdays, weekends, and bank holidays is required.Outstanding oral and written communication skills.Proven ability to close performance gaps.Strong Admin / PC skills - comfortable in a technology-driven business, strong skills in Excel.Why Join the Michael Murphy Home Furnishing Team? We are a well-established company with 50 years in business.We're fun and have a positive work environment.Culture of developing and promoting from within the company.We're dynamic and expanding.Our generous staff discounts.Our pension scheme.Our bonus scheme.Our educational support scheme.Our discounted corporate rate health care.Our free Employee Assistance Programme.Our wellbeing initiatives like our Bike to work scheme.Career development opportunities.Continuous professional development with dedicated training resources.
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