Your career at Deutsche Börse GroupClearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies and procedures.The unit has a functional and line reporting to Risk Mgt section in Luxembourg. For the Claims Investigation activity, the unit has a functional reporting line to CSS Claims Management in Luxembourg.
Your Responsibilities Assessment of claims reported by the business areas. Perform liability assessment in close collaboration with impacted business area's and legal, as appropriate. Define and argument claim settlement proposal (claim full/partial payment or rejection) Assessment of operational risk relevant incidents reported by the business areas. Identification and definition of measures to avoid re-occurrence with impacted business areas, follow up and implementation of measures to be taken to avoid recurrence. Produce and deliver statistics of claims to the different business areas. Administration, monitoring and reporting of internal accounts. This includes validating new account opening requests, reconciliation of Claims owned accounts & follow up on their reconciliation status with business owners. Ensure adequate reporting of the various Claims & incident related items towards management and business areas. Ensure interactions with all relevant Clearstream business areas including Financial Accounting & Controlling, Internal Audit, Markets Legal, Compliance & Risk Management for all Claims & Incident related activities. Ensure alignment of process with process owners and with Claims & Incident Mgt units in other locationsYour Profile University degree in economics, financial markets or business management is a plus. Several years experience with CGSS products, services and business applications, well developed understanding of business context and processes or several years experience in a similar Claims/Incident Mgt environment Strong analytical skills and ability to solve complex problems autonomously. Critical mind set and good organisational skills. Excellent communication skills and ability/willingness to build network. Strong team player in an international environment Fluency in English (verbal and written), any other language is a advantage.
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