Associate Client Operations Director We are seeking Associate Client Operations Director to join Q2 Solutions, IQVIA's laboratory business.
We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
Job Overview: As a senior member of the Operational Client team, you will serve as an expert in management and enhancing client relationships, maintain an overview of customer portfolio from an operational & financial perspective, and communicate with Project and Business Development teams to ensure excellent delivery to customers and consistency within programs.
What you'll be doing: Ensure the effective delivery of the client portfolio of work with rapid escalation action as necessary.Drive excellence in delivery across all studies within the portfolio and work independently with minimal supervision.Participate on client specific operational committees, with accountability for developing a true partnership and ensure senior management is frequently informed on the current status and progress with the client relationship.Lead enterprise-wide Internal Governance meetings to build momentum and action for the client. Lead Client External Governance meetings with excellent preparation and delivery outcome.Represent the organization at key strategic meetings including but not limited to Sales meetings, IQVIA clinical delivery, and strategy meetings.Deliver standards training internally and externally as needed and proactively manage the communication of changes to client standards and/or client requirements.Develop and oversee clear communication plans with project teams and clients.Participate in technical reviews and proposal development as needed to ensure standards are captured.What We Are Looking For: Bachelor's Degree in Science or related field preferred.7+ years of clinical or research industry experience.5+ years project management experience.Other equivalent combination of education, training, and experience may be accepted in lieu of degree.The Knowledge, Skills, and Abilities needed for this role: Knowledge of company operations and all project services job functions globally.Knowledge of "assigned" customer(s) expectations, requirements, and needs.Solve complex problems by assuring cooperation from collaborating with multiple departments as needed.Excellent organizational, analytical, and problem-solving skills.What We Offer You: We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
If you're looking to unleash your potential, join Q2 Solutions, IQVIA's laboratory business, to help make the extraordinary possible!
About UsIQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective, and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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