At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new.
Today, as a market leader in enterprise application software, we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
Are you passionate about helping our customers execute faster and smarter business results?
Do you enjoy being a part of an innovative, fast-paced team environment?
Then join the SuccessFactors Technical Support team.
We invest in our people as we know you can unleash growth and create significant new value for our customers.
We are looking for enthusiastic, intelligent, adaptable, and motivated applicants to work in our Galway Office.
Our Support Engineers work on SuccessFactors leading solutions such as Business Execution (BizX) suite, Employee Central (EC), Learning Management System (LMS).
You will assist our customers by troubleshooting issues and providing solutions for reported incidents.
A successful candidate will have evidenced strong customer service skills, a technical mindset, and an ability to deliver in a fast-paced environment.
Some responsibilities in this role: Analysing incidents, researching resolutions and providing robust solutions that are easily understood by our customers. Troubleshooting complex problems and providing the best available solution or workaround within the agreed service levels. Collaborating with fellow support colleagues both locally and globally to provide superior customer service and reduce customer effort. Documenting solutions to known issues and consulting questions. Developing technical solutions to be posted to both internal and external knowledge base. Liaising with Engineering, Product Management & Operations organisations to resolve bugs and missing product functionality for future releases. Documenting issues in a CRM system and defects in our engineering tracking system. Education, core skills and competencies: Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a business related field. Fluency in English to a business standard. Familiarity with general IT concepts. Solid understanding of Internet technologies. Familiarity with general business terms and processes. Strong team player and comfortable working on own initiative. Strong time management and multi-tasking capabilities. Preferred (but not explicitly required): Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS database concepts, operating system and networking concepts. Awareness of security protocols. Knowledge of File Transfer protocols. Experience with HRIS systems. Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc). Success is what you make it.
At SAP, we help you make it your own.
If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, and provides a fun, flexible and inclusive work environment – apply now.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 417423 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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