At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE
You will be an integral part of the SAP Enterprise Cloud Services unit and will work directly with the Global Head of Audience Experience & Engagement on multiple high-level customer and employee experience and strategic topics. This is a senior role where you will have E2E responsibility for delivering consistent and impactful messaging and strategic initiatives that contribute to our unit's success.
Your key roles and responsibilities will include:
Customer Advocacy: Develop and nurture a vibrant community for SAP customers, partners, and industry experts. Facilitate continuous dialogue, best practice sharing, and collaboration to enhance customer satisfaction and business outcomes. Tailor communication strategies to resonate with diverse regional audiences. Adapt messaging and initiatives to local market dynamics while maintaining global alignment.Executive Advocacy and Thought Leadership: Craft clear, concise, and compelling messages for executive leadership. Drive initiatives that showcase executive thought leadership and strategic insights. Develop and share insightful content that positions our unit's leaders as industry authorities. Drive content strategy to influence market perceptions and trends.Employee Experience: Foster a positive and informed employee experience through impactful internal communications. Align internal messaging with organizational goals and values.Change Management: Lead communication efforts for change initiatives, ensuring clarity, fostering buy-in, and facilitating smooth adoption among stakeholders.Safeguard Brand Integrity: Uphold established brand guidelines and ensure all communications adhere to company-wide marketing policies. Maintain consistency in messaging and brand representation across the unit.Strategic Initiatives: Lead and execute strategic projects aimed at enhancing customer and employee engagement and satisfaction. Drive initiatives that align with overarching business objectives.YOUR PROFILE WORK EXPERIENCE / PREFERRED REQUIREMENTS: 8-10 years' experience in marketing / events / strategy / communications or equivalentExperience in fast-paced business environmentsStrong project management with multiple stakeholdersExperience crafting and executing high-impact communication strategies and delivering customer eventsEDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES: Outstanding communication and relationship-building skills at all levelsExcellent knowledge of SAP communication tools and platformsProficient in written and spoken EnglishSkilled in managing communication projects and stakeholder alignmentEmployee and executive communications experienceStrong storytelling skills and business acumenConfident and empathetic communication across leadership levelsDesigning and implementing complex communication plansLeading internal and external eventsHandling confidential and sensitive topics professionallyHigh social and cultural awareness, engaging with global teamsStructuring complex topics and creative thinkingDelivering high-quality work under time constraints in fast-moving environmentsFlexible, energetic, and proactive attitudeReliable execution with a positive and encouraging mannerUnderstanding the big pictureBroad understanding of SAP's strategy and structureCreative mindset and drive to execute new ideasStrategic thinker, innovative, and curious about new tools and technologiesManaging multiple projects simultaneously and responding to challengesABOUT THE TEAM SAP Enterprise Cloud Services is one of the fastest growing business units at SAP. As part of the CS&D board area, the team is focused on the delivery of managed cloud services at high reliability and consistent quality. This includes delivering on our RISE with SAP promise.
Grab this opportunity to be part of our units' success story!
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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