Job ID: 2773104 | Amazon Ireland Support Services Limited - A94
Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Over 2 million sellers in 14 countries (and growing) list their products for sale on Amazon and thereby contribute to the success of Amazon. Amazon is growing aggressively worldwide and Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the earth's largest selection and lowest prices. These Sellers offer hundreds of millions of unique items, providing a broad and diverse inventory of products from Books, Electronics, Apparel, Consumables and beyond.
Our team, through a partnership with core business teams, contribute to key goals that help improve Seller/Buyer experience on Amazon. This team is made up of people like you. People who are:
Entrepreneurial – we build solutions for Buyers and Sellers, regardless of sizeInnovative – our problem space evolves every day due to scale, new categories, and new geographies. There is no playbook, so innovation and creativity are a mustPassionate – Everyone's an owner at Amazon, and our team is no exception. We are passionate about our customers, both Sellers, and Buyers.Key job responsibilitiesEstablish SOPs, process controls, recommend revisions and ensure alignment with business goalsBuild and scale system-level solutions that have metric impact; drive adoption of solutions across teamsPerform data analysis on trends observed and recommend solutions to the product and BD teamsCollaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trustPerform high level failure (error) investigations which may be either operational or business specific in natureEstablish key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific formatAbility to effectively lead a small team, ensuring career coaching and strength alignmentDrives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or changeDemonstrates the ability to dive deep into a problem, performs 'root cause analysis,' and identifies constraints to recommend a solutionManage operations, perform capacity and resourcing analysis and provide staffing recommendationsInteracts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviewsBASIC QUALIFICATIONS2+ years of program or project management experience2+ years of team management experienceKnowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelExperience leading process improvementsBachelor's degree (preferably in technical discipline) and minimum 4 years of relevant working experience including hands on ops experience, designing quality, operations' processes and reporting governance.Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and ability to work with large data setsExcellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholdersExperience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teamsAdvanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPointPassion for innovation, automation, and operational excellence- should show high ownership and institute process improvements wherever neededCan adapt well to changing circumstances, direction, and strategyAbility to effectively lead a small team, ensuring career coaching and strength alignmentPREFERRED QUALIFICATIONSKnowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data setsKnowledge of Lean, Kaizen, Six Sigma conceptsExperience in managing critical operational processes, with SLA responsibilityAbility to write VBA macros in MS Excel aimed at automation & process improvementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.
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