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Tirlán is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.
We nurture a talented team across Ireland, the US, MEA, and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world while safeguarding our environment for future generations.
We're excited to share a fantastic opportunity for a B2B Customer Exec to join our team at Tirlan! In this role, you'll work closely with our network of 'doorstep' agents in supporting them using our MyMilkman.ie system.
Our direct-to-consumer 'doorstep' channel is essential to Tirlan's growth, and we're thrilled that over 80% of our agents have already made the switch to MyMilkman.ie, enjoying a positive experience along the way. Your role will be key in helping the remaining agents embrace this platform, ensuring they have the support and guidance they need to succeed.
If you're passionate about helping others and love working in a dynamic environment, we'd love to hear from you!
Overview This hands-on, busy role involves supporting our online agent community and providing technical assistance via the SAP ticketing system.
You'll help agents transition to the MyMilkman system, deliver training, manage sensitive internal spreadsheets, prepare weekly reports, and track the B2B customer team's budget, uniforms, and leaflets.
With a mix of office work in Tirlan, Citywest, Dublin, and remote work, you'll collaborate closely with the B2B Customer Manager, Digital Accounts Executive, Doorstep Team, and various stakeholders to enhance our services.
The ideal candidate will possess strong communication and people skills, be self-motivated, and have excellent computer literacy. A high proficiency in Excel, including V-Lookup and Pivot Tables, along with keen attention to detail and problem-solving abilities, is essential.
Key Responsibilities: Support to all agents through customer service system – identify and resolve any queries and give minor tech support on the MyMilkman.ie platformManage team spreadsheets & prepare weekly reportsAdmin support to the B2B Customer ManagerProvide Agent Viability information to SDM's when requestedWeekly reporting to B2B Customer ManagerHelp maintain the budget planKey Requirements: Proven experience in a similar role with a minimum of 2 years experienceExcellent administration skills and attention to detailStrong computer/technical skills including Intermediate/Advanced level of Excel and PowerPoint.Able to prioritize work and ability to multi-taskPossess the following characteristics: Results-oriented, with a positive outlook, and a can-do attitude.Ability to collaborate but also work independentlyConfident and credible dealing with peers and agentsGenuine and trustworthyWe offer: Free parking incl. EV charging – where applicableBike to work schemeWork/life balance and collaborative work cultureCareer progression opportunitiesAbout us Through our expertise in research and development, customer insights, food safety, and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.
Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience, and backgrounds can drive innovation and deliver growth.
We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.
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