Bar Manager

Oriel House Hotel, Part of the Talbot Collection are hiring an experienced Bar Manager to join our team!
Job Title:                                             Bar Manager Property:                                         Oriel House Hotel Responsible To:                                General Manager, Food & Beverage Manager     Overall Job Purpose Plan, direct and oversee all bar operations including managing staff, ensure the delivery of high standard product and service and maximise efficiency and revenue.
  Role Specific Duties   To arrive for work on time dressed in full clean uniform, name badge, well-groomed and presenting a professional appearance to our guests Adhere to company's Clocking Policy Responsible for the smooth running of the Bar in line with company's SOPs, predetermined budgets, and all relevant legislation         To always ensure the delivery of an exceptional friendly service, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program Ensure all bar staff adhere to the company's SOPs and service standards          To follow rigidly all HR policies and procedures.
         To train develop and motivate the bar team          Create, update, and implement departmental SOPs Lead by example   Bar Operations           Ensure the bar is always ready for business         Allocate and support staff throughout the shift to maintain speed of service and cleanliness of the bar Ensure the Bar is prepared for set up in advance of each shift and in accordance with relevant SOPs Ensure that all staff arrive to work on time and in correct uniform and name badge as per schedule and adhere to Clocking Policy Develop, train and coach bar staff to the standards required by the Hotel Oversee the preparation and presentation of beverages to meet set standards Resolve customer complaints promptly and report them to the General Manager Delegate duties and tasks to staff to meet objectives and maximize resources Create and input the weekly roster into Timepoint before the deadline, considering the business demand.
         Daily control and update staff attendance in Timepoint ensuring accuracy of payroll Carry out promotions on food/drink products.
This need to be approved by the GM Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing Oversee the bar display to maximize functionality and attractiveness Liaise with suppliers and sales representatives To be aware of the day's business in all Departments within the Hotel Monitor the food and beverage sales and introduce new menu ideas Maintain regular communication with staff and management through meetings, discussions and handovers Communicate our services and facilities to guests as required To be aware and ensure compliance with all company policy's regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security To liaise with all other Heads of Departments and Duty Managers to ensure high quality of service is always achieved To work in conjunction with the General Manager & Operation Manager to ensure the smooth and efficient running of the department and overall Business Duty Manager shifts as required Attendance at all Operational Meetings and HOD Meetings   Stock & Financial Control           Detailed check of deliveries for accuracy and quality of product         Ensuring stock is received and secured in stock room on delivery         Manage the ordering of supplies         Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product          Monitored stock levels throughout the shift and replenish as required         Monitor the recording of any wastage         Complete regular stock audits and inventories         Maintain a GP margin in line with Company expectations         Management of cash handling procedures of department in accordance with company policy         Ensure all staff are imputing all orders through the till correctly and no open checks are left at the end of the shift         Ensure the tills opening and closing procedures are done according to the company's SOP.
        R eview and control the weekly payroll and expenditure for the Bar Department in line with budget.
  Staff Management and Training           Ensure all staff members are performing at their full potential with a high level of productivity at all times         Identify any recruitment needs in the department and act proactively to resolve any shortage of labour         Participate in the recruitment process         Manage and record the departmental training of all new starters         Monitor new staff and allocate "shadows" for their first 5 shifts         Carry out Probation Reviews and Appraisals         Identify any training needs in within the department         Set and monitor quality and service standards for staff         Manage absenteeism in the department and complete Return to Work forms         Ensure bar staff are allocated their statutory breaks and that they are clocking in/out correctly         Manage the requests and allocation of holidays         Undertake a continuous approach to staff coaching and training         Communicate company policy, standards, and procedures to staff         Maintain a positive working environment in the Department   Health & Safety           Ensure high standards of health and safety are always maintained         Ensure the cleaning tasks are completed in accordance with the Bars daily and weekly tasks sheet         Ensure the storage areas are kept in a clean, tidy and safe condition         Ensure any faults or problems with equipment in the bar are reported and resolved To take a proactive involvement in Health and Safety, ensuring to report and where possible act on incidents, accidents or damage in the Hotel.
Proactively bring any suggestions or ideas to GM's attention Complete Staff and Guest Incident Reports         Work in a way that minimises risks to the health and safety and security of self and others         Ensure all staff are completing the Health and Safety statutory training   Personal Development           Ensure personal mandatory training is up to date         With the help of the GM, review own work against the requirements for the role and identifies any development areas To be present and punctual for all in-house/external training programs as requested   Additional Duties           To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program;         To be professional, respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an 'ambassador' of the Talbot Collection at all times;         To act with honesty and integrity at all times; To establish and maintain a respectful and good working relationship with your colleagues and management; To work as part of the broader team, assisting and supporting your colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork.
To support the company's commitment to excellence and quality by complying with company SOP's and service standards;         To have total product knowledge of all the property's services and facilities, and total awareness of the product offering of the Talbot Collection as a whole;  To carefully read and adhere to company policies and procedures as outlined in the staff handbook; To be present and punctual for all in-house/external training programs as requested; To adhere to all fire, safety and hygiene regulations and to comply with the Safety, Health and Welfare at Work Act 2005; To take a proactive involvement in Health and Safety, ensuring to report and where possible take action on incidents, accidents or damage in the Hotel.
Proactively bring any suggestions or ideas to management's attention; To be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste.
Proactively bring any suggestions or ideas to managements attention; To comply with all policies, procedures and memo's of the Collection; Any other sundry task not mentioned but within scope of the job.