SCOPE & GENERAL PURPOSE OF JOB: To exhibit at all times the demeanour and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest calibre and service levels by using the tenets of Service Excellence.
ACCOUNTABILITIES: o To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times.
o To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality o To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies o To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management o To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay o To ensure that all credit cards and cheques are dealt with in accordance with hotel policy o To offer the highest level of Guest Care in line with the Company Guest Care Policy o To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.
o To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management o To promote sales within the department and across the hotel o To have pride and commitment in your area of work.
o To attend training sessions as required.
o To attend appraisal / assessments as required.
o To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
o To maintain all company policies and procedures.
o To ensure that all hygiene regulations are adhered to at all times as required by law.
o To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.