Location: On site / Cork City, Co. Cork, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Food and Beverage / Restaurant
Salary: Negotiable Salary
Job Title: Restaurant & Bar Manager
Reports to: Group F&B Manager / Deputy General Manager / General Manager
COMMITMENT TO THE PASSIONATE PURSUIT OF PERFECTION: Every team member is expected to strive for the 'Passionate Pursuit of Perfection' to ensure that the hotel guest's comfort and satisfaction is catered for in a friendly, helpful, efficient, and personalised manner.
JOB SUMMARY: The Bar & Restaurant Manager at The Metropole Hotel will enjoy a varied and very active role in providing our guests with memorable and unique experiences. Responsible for the MET, Tea Rooms, Hotel Lobby, Riverview Restaurant & Private Dining, this role requires good organisational skills and an eye for detail. The Metropole Hotel has a long-established reputation of excellence in quality and service. If you have a passion for food and beverage, we have the perfect opportunity for you. Managing an established team, you will be responsible for the success of the various bar & restaurant outlets, and bring service to the next level through carefully managing people, standards, and consistency. A positive attitude and genuine interest in developing yourself and others is essential.
MAIN DUTIES AND RESPONSIBILITIES: Engage & Communication: Conduct briefing at the beginning of each shift with the team, engaging the team with upselling, rewards, information, and targets.Train, lead, motivate, coach, and discipline team members to ensure that established cultural and core standards (order of service & mystery shopper etc.) are met.Communicate with team members one-to-one and as a wider team, and managers to ensure operational needs are met.Conduct and record scheduled training assessments and "one-to-ones" with team members as required.Attend operational meetings as required to ensure effective coordination and cooperation between departments.Delegate duties and upskill the team to avoid skills gaps.Nurture future leaders and create a leadership pipeline for high-performing team members.Foster a positive work culture with the team, creating a 'Great Place to Work' for all, looking for new ways to motivate and engage the team; meetings, thanking, incentivising selling, staff trips to suppliers, etc.Engage through and promote engagement with Workvivo and any other agreed medium.Business Management: Control labour expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.Ensure that business levels are met with adequate staffing and future planning is in place for upcoming business.To ensure sufficient stock of cutlery, crockery, etc. for efficient service of drink and food.
Ensure all cash/credit payments are correctly checked before acceptance, and that tight control and security of payments is kept.
Ensure a good working relationship with suppliers and colleagues in other departments.
Assist with the preparation or changing of weekly rosters if required in line with business requirements.
React to complaints effectively and positively whilst ensuring necessary action is taken to prevent reoccurrence. All complaints, comments, and compliments to be communicated and resolved immediately.
To develop and maintain departmental standards, with special regard to the Trigon Hotel Group standards.
BENEFITS: Competitive rate of payRelocation AssistanceAccess to our Company Pension SchemeEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap CardsApply for this positionFirst Name
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Are you currently living in Cork?
What is your current right to work in Ireland?
Have you worked in a bar/restaurant as a manager before?
Have you been referred to this job by a current The Metropole Hotel employee? No Yes
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