Keeper is hiring a motivated and passionate Bilingual (French) Implementation Training Specialist to join an expanding team within our B2B Support, EMEA division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About the Job The Bilingual (French) Implementation Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will help design and create new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilize the software to drive business success.
Responsibilities Conduct training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levels. Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning. Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customization, and optimization. Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each training. Maintain an organized repository of training materials and resources for easy access and reference. Minimum Qualifications: 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment. Strong understanding of SaaS products and technologies. Excellent communication and presentation skills. Ability to adapt training content to varying audience needs and skill levels. Exceptional organizational and project management skills. Experience with Google docs and MS-office tools. Strong analytical and problem-solving skills. Bilingual fluency, ability to write, read, and speak both English and French. Preferred Qualifications: Bachelor's degree or equivalent work experience. Experience in SaaS deployment with security software experience preferred. Basic Salesforce experience is ideal. Monday.com Project Management experience a plus. Benefits: Onsite lunches. Private healthcare (no wait period). Pension contribution (no wait period). Sick Pay. Bike-to-Work Scheme (if local). Above Market annual Bonuses. Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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