My Client in the motor industry is looking to recruit a Booking Specialist within their Customer Care Department in their offices in South Dublin.
To be a key day to day Operational contact for drivers within the Department. To provide a high standard of customer service. The Booking Specialist position will provide front line support for all driver and client-related queries. The successful applicant will be part of the Frontline Team within the Client Services Department. They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members.
Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience is desirable.
TasksWorking as part of a team, efficiently and professionally process and log telephone and OCM case enquiries.Direct vehicles into Ayvens preferred supplier network for repairs.Redirect enquiries received to relevant teams as required.Undertake any reasonable role related duties which may be required from time to time by Line Manager.Achieve team goals and individual targets as outlined by Line Manager.Help build long term proactive relationships with clients and drivers by building client trust and confidence, continuing to build on Ayvens professional image, and maintaining Ayvens high standard of customer service.Increase customer survey ratings.Recommend vehicles and arrange test drives.Process quotations/orders for new vehicles.Process other driver-related tasks (fuel cards, tax discs, etc.).Handle complaints.Manage fluctuating workloads.General administration.Work with managers or colleagues to assist in any ad hoc requests.Knowledge, Skills & ExperienceMotor/Fleet industry experience desirable.Pragmatic decision-maker.Good telephone communicator with both suppliers and customers.High achievement & drive with a proven ability to deliver results.Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.Flexibility, willing to carry out a variety of tasks/activities requested and is prepared to work additional hours as may be necessary from time to time.Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner.Strong attention to detail and display a high level of accuracy.Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook.Good interpersonal skills and ability to build rapport with clients and drivers.Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required.Good time management skills, managing fluctuating workloads & organisation and prioritisation of daily tasks.Ability to see issues through to completion and work to deadlines.Appropriate follow-up on client deliverables.Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved.Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures to add value to the Department.
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