We are currently looking for a Branch Assistant-Warehouse to join the ADI team in the Dublin branch! This role is a Monday-to-Friday 08:00-17:00 and offers excellent, long-term opportunities to develop a career in B2B sales & account management.
Sales & customer focused, you will be responsible for providing excellent customer service whilst driving sales through outbound calls & quote chasing.
JOB DUTIES: Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners. Work effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships. Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth. Receipt of weekly stock delivery to support putting goods away in the correct warehouse location. Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work. Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business. Make outbound calls to proactively seek new opportunities, offer alternatives, and utilise our promotions to proactively seek a higher return from the customer's original request. Serve on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes. Manage and respond to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary. Manage Outbound deliveries - pick pack process and creating relevant courier paperwork. YOU MUST HAVE: Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably. Flexibility to undertake all branch duties. Ability to multi-task. Excellent communication skills. Ability to work in a fast-paced, demanding environment. Ability to work effectively in a team. Positive attitude. WE VALUE: Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage. Happy to juggle a mix of responsibilities like processing orders, preparing orders for deliveries, answering the phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities. Strong interpersonal skills. Ability to work autonomously and collaboratively as part of a team. Strong desire to learn. Strong desire to be successful and meet individual targets. WHAT'S IN IT FOR YOU: Stable permanent role Monday to Friday. Great work environment. Bonus scheme paid quarterly. Excellent company benefits + pension contribution. Genuine opportunities for progression. Opportunity to work for a forward-thinking global brand.
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