Digital Business Analyst
Our Technology teams are right at the heart of what we do. Surrounded by some of the best Technology specialists in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.
The Digital BA will be responsible for eliciting and documenting business requirements as part of the wider Digital Product team who are building digital experiences to delight our customers and drive growth of our business.
The Digital BA will also be responsible for the day-to-day oversight and delivery for a Product team, delivering changes prioritised by the Product Owner, and ensuring the overall scope and technical requirements for assigned sprints are understood and implemented.
Essential to the role is an ability to understand business processes, gather requirements and translate them into Product-based delivery requirements that will allow the organisation to achieve its goals.
Working closely with a variety of stakeholders across Digital Product, Technology, the business, partners and suppliers, the role requires excellent communication skills and a deep understanding of product and agile delivery methodology.
What You'll Get
The world is changing and it's important we support our colleagues. People are at the heart of what we do at Primark so it's essential we provide the right environment for you to perform at your best. That's why we offer benefits that put you first.
Some of our benefits are:27 days of leave, plus bank holidays and if you want, you can buy 5 more.Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.Primark Perks – Discounts with some local partner businesses to our offices. What You'll Do:
In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:Conduct interviews, workshops, review documentation and evaluate business processes to gather requirements and translate them into acceptance criteria for the Product team to work to.Work closely with Product Owners and cross-functional delivery teams to focus on value-driven delivery that supports innovation, optimisation, and maintenance of digital products.Be a champion for the Agile way of working. Ensure all standards and processes are followed and changes and improvements to increase the team's productivity are implemented.Work alongside Delivery Managers to identify and remove impediments and obstacles on behalf of your team, and to create and update various status and productivity reporting.Build and maintain a strong understanding of existing system and application landscape as a building block for future solutions.Support Product Owners to challenge business units on their assumptions to help deliver solutions for their current and future needs.Use data to inform decision-making and look for opportunities to optimise digital performance. What You'll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:Minimum 3 years' practical experience in a Business Analysis role or business relationship management in a digital environment.Industry or functional expertise validated through experience working in ecommerce.An appropriate degree, equivalent qualification or experience.Strong experience with digital systems.Preferably a certification in Agile Product Ownership, Scaled Agile, Scrum Master or equivalent.
Ready? Good - because we can't wait to see what you can offer. You'll be joining a team of diverse, passionate, and talented individuals where you'll truly belong, collaborating on projects that will shape the future of our industry. If you're excited about this role but don't meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team can determine where your skills may fit in at Primark.
Apply to be part of our future and we'll help you develop yours.
If you need any reasonable adjustments or have accessibility requests during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology, please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.
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