Business Customer Support - Data Remediation Term – 3 months with a potential extension Hours – 9-5 From Monday To Friday Location: BOI Arena Tallaght Cpl is a proud Talent Partner to Bank of Ireland.
We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers.
Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.
Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract.
This role will provide full 360 support to you by way of full training, and on-going support to develop yourself.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery.
At the heart of this purpose is our commitment for an inclusive environment.
In this role you will be part of BOI Fraud customer centre team responsible for all reactive and proactive contact with customers in terms of fraudulent activity on credit cards, debit cards and their online banking.
This is a 24/7 operation supporting customers when fraudulent activity is attempted, or occurs, on their accounts.
This role is an integral part of the business to ensure that Bank of Ireland support their customer when fraud occurs and ensuring the appropriate actions are taken.
What will you be doing : Service a high volume of data amendment requests from customer & colleague feedbackActively work towards maintaining turnaround times to ensure up to date customer data held on all relevant systemsProvide technical support to colleagues and offer troubleshoot solutionsKeep up to date with all proceduresEngage with your team and openly participate in all team sessionsWhat will you bring: Strong customer focusIT Savvy/Digitally aware with an interest in how technology supports businessSolution orientatedAbility to multitask and work to set proceduresAttention to detailBenefits of being a Cpl colleague on site: Great starting rates & hoursEngaged onboarding & trainingAPA/ QFA support subject to roleDedicated EAP programBike To Work schemeTravel tax incentivesA diverse and inclusive cultureRemote, hybrid & on-site opportunities - Subject to roleFlexible hours available - Subject to roleAccess to internal BOI Careers Lab and soft skill trainingIf you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address; ******
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