Business Support Analyst - Retail Fulfilment OperationsThe Retail Fulfilment Operations (RFO) team strives to provide operational excellence for best-in-class customer support.
RFO turns fulfilment into a key value proposition for Apple's direct customers, through detailed planning, execution, and strategic programs.
We are seeking a dynamic, highly motivated candidate with supply chain operations experience and strong SAP, communications, and analytical skills.
You will have significant interaction with several internal groups such as Supply Demand Management & Execution, Logistics, Retail Market Development, merchandising, Apple Retail Stores, and our counterparts in the US and in other regions.
Description Support & execution of order change management processes in line with Apple's strategy for online business, lead order backlog exceptions.Manage inventory control processes to ensure optimal stock levels in stores at all times.Support operational queries from Retail Stores and partner organisations.Customer focused with a positive 'can-do' attitude.Practical and pro-active approach to problem solving, solution-oriented.Innovative, ability to learn complex system and process information, with a focus on simplification and automation.Support key fulfilment projects from review of business requirements, development of test cases, and completion of user acceptance testing.Collaborate cross-functionally to ensure project goals are achieved.Strong analytical skills; should have the ability to evaluate, analyse and present data with meaningful insights.Minimum Qualifications Excel & Tableau experience or other data reporting/data visualisation tools.Ability to quickly identify trends and recommend actions to drive positive business impact.Good interpersonal & influencing skills.Good communication and presentation skills.Strong work ethic, perseverance, and flexibility to react to the challenges of a fast-paced environment.Preferred Qualifications Experience in supply chain management/operations.Experience of SAP/SAP HANA is an advantage.
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