Business Systems Lead

BUSINESS SYSTEMS LEAD About the role The role will involve managing support, availability and performance of critical core business applications in line with service levels. The candidate will come from a strong Application Support Analyst background and is looking to move to the next level with good skills and ability to deliver IT services aligned with company goals.
Key Responsibilities You will take ownership for co-ordination and hands on delivery of the business-as-usual IT Applications.You will be the first Point of Contact for Day to Day IT Business Application Issues.You will maintain detailed logs of Issues, including incident & problem management based on priorities & associated service levels.You will maintain & develop controls to ensure Applications are performing correctly.You will conduct User Access audits as required.You will manage Production, Test & Development systems.Work collaboratively with colleagues on the IT Infrastructure & Operations Teams.Prepare/review technical documents & support documentation.Co-ordinate IT system change approvals and releases to Production.Provide Support and training for existing business software systems.Maintain patch levels in line with vendor guidance.Ensure vendors are meeting or exceeding agreed SLA targets.Work Experience: At least 3 years' experience supporting business applications including the development of management information reports from the underlying database.Direct end user support for business users.Project life cycle from analysis through to deployment.Skills: Knowledge of business applications specifically ERP systems.Strong knowledge of SQL, Microsoft Excel.Proven excellent database skills to include accurate maintenance of data quality.
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