The butler primarily serves as a key point of contact for Guests of The Address Connolly throughout their stay at the hotel, He/she should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity.
Also provides courteous, professional, efficient, flexible and personalized service at all times.
At all times maximising our guest's customer service experience.
Key Roles and Responsibilities (although not exhaustive) · Take care of all guests and coordinate with all concerned departments to fulfil guest needs and requests.
· Ensure all guests are greeted at the property on arrival and that luggage assistance is provided.
· Liaise with the front office, escort all Club guests to their room/suite, and provide hotel information in accordance with standard operating procedures.
· Conduct the in-room check-in process in a professional and efficient manner.
Be fully proficient with the VDA system in The Club guest room/suite, promoting the standard of the technology and the services available.
· Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities and equipment.
· Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
· Fully aware of the Room Service, Cookhouse, Parlor and Cellar menus, answers questions on menu selections and communicates with the kitchen regarding menu questions and product availability.
· Keeps concerned departments informed about the guest's allergies and food preferences.
· Update the hotel software with guest preferences, likes and dislikes in the guest profile section.
· Follows all the guest needs until they are completed to the total guest satisfaction.
· Takes care of the guest's requests and liaises with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests etc.
· Checks in with guests to ensure satisfaction with each food course and/or beverage.
· Informs the housekeeping department of the time desired for the daily cleaning and turn-down service as appropriate.
· Prepare and service Club Lounge refreshments as assigned, ensuring professional service and appropriate stock levels are maintained.
· Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
· Supports the other departments such as Front Desk, Housekeeping and Room service with their duties.
· Picks up trays and clean tables as needed to ensure a clean dining area.
· Maintain cleanliness of work areas throughout the day.
· Performs all his/her duties with a sense of priority and dedication.
· Hosts and welcome all guests in a gracious and polite manner, and has the ability to hold a conversation with the guest in a natural and spontaneous manner.
· Carries out checkout in an efficient manner, offering luggage assistance and transportation.
· Wishes fond farewell to the guest at the time of departure.
· To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
· Adhere to the company's Code of Conduct.
· To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
· To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
· Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc · All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given.
The content of all training sessions and issues addressed at team meetings must be adhered to.
· To carry out any reasonable duty requested by a manager, senior staff member or request of the guest.
