GSW Solutions are recruiting on behalf of our client, for a full-time experienced Care Manager to play a key role in their day-to-day operations in the North West area.
The candidate must be highly organised and have excellent people management experience in a home care setting.
A minimum of 3 years previous experience in a similar role is essential for the position.
Candidate Responsibilities Managing a team of homecare staff responsible for caring for individuals living at home Manage Relationships with HSE/PHN's/OT's and Home Support Office Monitoring of Quality Assurance Attend Multi-Disciplinary Meetings Drawing up care plans and setting up care for new clients Liaising with clients on an on-going basis To assist in the development and implementation of assessment for business development Mentor all new staff in their role Implement staff quality management, appraisals and support.
Arrange regular team meetings with care assistants, senior carers and supervisors in conjunction with registered manager.
Attend any discipline or investigatory meetings.
Update all staff files and correspondence onto the CRM system Deal with any care assistant issues in relation to their work schedule and/or clients Assess and implement new cases Report and record any complaints or incidents To undertake consistent and effective communication with key workers and budget holders Provide verbal and written reports to clients Liaise with clients on queries promptly recording any actions taken.
Assist in the provision and monitoring of risk assessments Delivery of Induction training and development programmes Work with HR to finalise recruitment strategy on a monthly basis Adhere to all company policies, procedures and business ethics codes and communicate and implement across all teams Ensuring all relevant H&S documentation are complete including Home Safety Risk Assessments and Manual Handling Assessments.
Recording outcomes on systems and/or identifying potential risks with all stakeholders Monitoring of all on-call reports and follow up on outstanding queries/issues Covering all unassigned shifts with suitably qualified carers Managing holiday and sick leave applications to ensure that there is adequate cover available Conducting Spot Checks and Assessments Be that friendly voice on the other end of the phone for carers, clients and their families Focusing on continuous improvement in scheduling Candidate Requirements Must have full QQI level 5 in Healthcare or at least two modules - Care of the Older Person and Care Skills At least 3 years' experience in a similar role Have strong communication and relationship skills Highly motivated and flexible individual Minimum of three years previous experience leading a care team Full clean driving licence Proactive and problem solving with excellent communication skills Commitment to continuous improvement and quality management Proficient in MS Office Suite Previous People Management experience is essential for this role