Case Manager, Visiting Tenancy Sustainment (VTSS) & Settlement Service(SLI), Dublin (Full Time) Dublin, Ireland Description Case Manager, Visiting Tenancy Sustainment (VTSS) & Settlement Service(SLI) Location: Dublin Contract: Full-Time, Permanent Contract The purpose of this role is to provide visiting support to households, enabling a sustainable exit from homelessness and helping them settle into their homes and communities.
Through this support, customers are assisted in building the skills and confidence needed to manage their homes and address tenancy challenges.
This role is part of the Visiting Tenancy Sustainment Service (VTSS) and the Settlement Service (SLI), a partnership between Dublin City Council and Focus Ireland, to support households in sustaining their tenancies.
What you will do: Work within the framework of the overall objectives of Focus Ireland and in accordance with the Service Level Agreement between Dublin City Council and Focus Ireland. Ensure adherence to Dublin City Council Generic Housing and Health and Safety Policies. Work within the agreed caseload. Engage customers effectively in keeping with the covenants and responsibilities set out in Dublin City Council Tenancy Agreements, Policies, and Systems for rent collection, maintenance, and estate management. Contribute to the formulation of customer's needs assessment and support plan utilizing the PASS system and keep up to date case work records. Provide one-to-one engagement through a model of visiting support to ensure that the Customer is supported in making informed decisions relevant to the challenges and responsibilities they face as a household under tenancy to the Local Authority. Contribute and participate with the Manager/Team Leader in ensuring a package of support is designed and implemented by the Case Manager which promotes the welfare of the household. Work as part of a multi-disciplinary/multi-agency service. Use a flexible approach in engaging households with their individual needs, taking into consideration dynamics relevant to their needs and behaviours. Develop and maintain links with the Garda, Probation, Health Service Executive, Medical Services, Community-based services, and Local Authorities. Ensure effective communication, referrals, case work, case reviews, and discharge planning where appropriate. Contribute to a case conferencing model ensuring effective liaison with external professionals and service and the Customer where appropriate. Ensure appropriate liaison with all stakeholders in the household support circle, including Social Workers, Schools, G.P.s, and other clinical service practitioners. Accompany and provide support to Customers on appointments to other services (e.g., doctors, counsellors, social workers) if required. Offer flexibility - the service runs Monday to Friday; however, some weekend and evening cover may be required from time to time. Attend and contribute to meetings and reviews as required and follow up on decisions made between the management team and Local Authority representatives. Implement the policies and procedures of the SLI/VTSS service and Focus Ireland, including Health and Safety policy and amendments in the future. Attend team, sectional, divisional, and any other organization meetings as required. Engage in supervision sessions on a regular basis with the manager. Participate in relevant training and development courses as agreed with your line manager. Undertake other duties as might be reasonably assigned from time to time in consultation with the management team. Be vigilant to any Health, Safety, and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative. What you will need: 2 years of experience working with families and individuals experiencing homelessness. BA in Social Care or equivalent qualification. Experience of lone working in a social care setting. Experience of working and liaising with multiple agencies. Computer Literacy and report writing skills. Full clean driver's licence (desirable). What you will get: Contract: Full-time, Permanent. Option for some hybrid and flexible working arrangements. Manage your caseload independently and make impactful decisions. Traveling only around Dublin City Council. Competitive annual leave entitlement. Employee Assistance Programme (EAP) for well-being and support. Other attractive benefits tailored to employee needs. Focus Ireland is an equal opportunities employer. We are driven by the fundamental belief that homelessness is wrong.
Wrong because it is a failure of society that creates victims out of ordinary people and robs them of their potential.
Wrong because it can be prevented, it can be solved but is allowed to continue and in doing so, undermines society.
Focus Ireland currently employs 435 people in various capacities that include permanent, fixed term, full time, part time, and relief.
We aim to create continuous improvement and add value through partnership, integration, accessibility, and empowerment of all employees.
What we offer Top up Maternity Benefit up to 22 weeks Top up Paternity leave up to 8 days Education Policy - provision of financial support for upskilling/qualifications Paid expenses Cycle to Work scheme Annual Leave – 25 days Defined Contribution – 5% employee contribution and 7% employer contribution EAP – Employee assistance programme – staff counselling Death in Service benefit – 3 times salary
#J-18808-Ljbffr