Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in customer service to Trade Service team.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Role overview
The Trade Service Professional's role is to offer a specialized service and provide Trade solutions to Citi clients ensuring their expectations are continually met.
Responsibilities:
Enable EMEA Trade to provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.
Maintain and build relationships with managed clients across the FI and Corporate portfolios for EMEA Trade Operations.
Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys.
Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams.
Maintain structured reporting of all inquiries and investigations handled for all managed clients across the FI and Corporate portfolios on the Trade Case Management tools.
Root cause analysis to be performed on all inquiries and investigations for managed clients across the FI and Corporate portfolios to determine how we can further reduce the number of routine queries via automation and process enhancements.
Monitoring of Service Levels for all managed clients across the FI and Corporate portfolios to ensure Service Level Agreements are adhered to and client expectations are exceeded.
Handle escalations - escalate customer feedback, processing delays and errors appropriately.
Qualifications:
Experience incustomer service type role
French speaker with written and verbal fluency in any other Western European languages is an essential requirement of this role (written and verbal).
Trade Finance experience within in a banking environment would be preferable
Excellent working knowledge of MS Office.
We offer:
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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