The details for the selected vacancy are shown below.
Summary: The Centre Attendant is responsible for assisting the Centre Manager and Centre Supervisor in managing the daily operations of the Community Centres, ensuring the Centre is kept clean and well maintained, providing a warm and welcoming environment to ensure high levels of customer satisfaction.
Reporting to: Centre Manager/Centre Supervisor
Tasks will include but are not limited to: Primary Duties:Act as point of contact for Centre Enquiries.Provide a welcoming environment to all customers and visitors to the Centre and develop close working relationships with all clients, customers, and stakeholders through excellent customer service and social skills.Be a key holder responsible for opening and closing the Centre safely and securely in line with the Centre's procedures, ensuring all doors and windows are locked and alarms are set.Work with the Centre Manager/Centre Supervisor to ensure all Environmental, Health, and Safety guidelines are met and maintained, and that approved safe systems of work (including Permit to Works) are adhered to.Ensure standards/procedures are adhered to.Maintain security of the premises in line with the Centre's procedures, ensuring the security of the building, monitoring CCTV, and highlighting any out of line situations urgently to the Centre Supervisor/Centre Manager.Reception duties – Answer the telephone and ensure all messages are dealt with efficiently in a polite and friendly manner, being aware of the different needs of individuals, especially first-time users and those with special needs. Take messages and ensure timely delivery to recipients. Ensure all clients sign in and out of the building and record footfall. Keep leaflets, flyers, and timetables plentiful and up to date at reception at all times.General Maintenance/Cleaning Duties of the Centre and Grounds - Carry out duties necessary on the premises as designated by the Centre Supervisor/Centre Manager in line with the Centre's schedules.Administration duties - Prepare invoices for all user groups and send out at the end of each month. Maintain accurate records of all user groups and pricing structures. Carry out additional administration duties as required, including updating timetables, social media pages, and the website.Set up rooms as required - Ensure that rooms are left ready for school/community use. Apply safety procedures when stacking tables and chairs. Ensure that all user groups leave each room as they found it. Liaise with all user groups regarding allocation of space. Ensure that no individual or group places equipment in the storage area without prior approval.Documentation and filing - Ensure that filing/records are kept up to date and held securely.Accident/incidents - Ensure all accidents/incidents are dealt with and recorded in a timely and accurate manner, in line with the Centre's procedures, and reported to the Centre Supervisor/Centre Manager.Evacuation & Emergency Procedures - Be fully familiar with health and safety policies and procedures and ensure that appropriate procedures are applied in the event of an emergency. Participate in all fire evacuation drills. Ensure appropriate emergency services are contacted and liaise with them on arrival (if Centre Manager/Supervisor is not on site). Maintain calm at all times.Highlight any out of line situations.Flexibility in working hours to meet the needs of the Centre(s).Other duties as required.Working PatternMon-Sun, 20 hours per week
Ref:13710
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