The Role PE Global are recruiting for a Risk and Fraud Investigation Specialist for our US Multinational accommodation services client based in Dublin CC. Initial 11-month contract - remote role.
Job Responsibilities Responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users. Working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analysing patterns and trends. Educate users on how to maintain security and safety while using the system responsibly. Investigate complex situations and potential brand risks surfaced in high volume queues. Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools. Understand our risk systems and investigate account patterns. Identify and escalate trends and product vulnerabilities to stakeholders. Maintain high levels of confidentiality while performing investigations. Comprehensively document investigations. Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations. Work with external Product vendors to enhance proactive and reactive risk detection. Demonstrate great judgment and be open to sharing what you know with others. Education and Experience 1-2 years of experience within risk management, fraud prevention, or Trust and Safety. Familiarity with the Google suite: mail, docs, sheets, and slides; Mac OS; experience with customer ticketing systems. Excellent interpersonal and communication skills, both written and verbal. Ability to balance fraud prevention alongside a positive customer experience. Excellent problem solving, critical thinking and analytical skills. Strong investigative ability, due diligence, internet research, organizational, and analytical skills. Ability to detect vulnerabilities in existing and new products or features. Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies. Ability to remain calm in time sensitive situations. Ability to analyze data for patterns and draw conclusions. Must be available for a regular schedule of 5 days' work per week (40 hours), which may include weekend days and public holidays. Shifts may include evening or early morning hours. Interested candidates should submit an updated CV. Please click the link below to apply, or alternatively send an up-to-date CV to ******.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland.***
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