The Role PE Global are recruiting for a Community Support Program Manager for our US Multinational accommodation service client based in Dublin. This is a 6-month contract, remote position.
Job Responsibilities Work with Community Support leadership to define, launch, and execute multiple strategic and operational initiatives at the same time. Lead & deliver large programs that have impactful and measurable outcomes. Accountable for planning and execution of global strategic priorities across all departments within the Community Support org. Collaborate cross-functionally across all levels of leadership on Community Support, Businesses, Platform teams, and Central teams to drive key programs and projects. Influence program strategy in service of the company's high-level goals. Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available. Prepare presentations and clearly communicate program status and progress to large groups of project stakeholders and senior leadership within Community Support and in the broader company. Collect business requirements, and work with Product/IT stakeholders to assess and prioritize according to operational benefit. In collaboration with Community Support Leadership and Product teams, identify opportunities and advocate for product improvements and/or tools that support the team's strategy and the needs of the customer. Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification. Education and Experience BA/BS degree. MBA or graduate degree in business or technical field preferred. 10+ years of project/program management experience, with a proven track record of quality delivery with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment. Deep knowledge and experience using collaborative project management tools and processes (e.g., JIRA, Asana, Airable, Smartsheet, Google docs, scrum, agile). Experience in managing time critical initiatives (e.g., Incident Management, Regulatory Compliance) Formal project certification an advantage (e.g., PMI, PMP, Prince2) Experience managing large projects or deploying customer facing change in a call centre environment an advantage. Interested candidates should submit an updated CV. Please click the link below to apply, or alternatively send an up-to-date CV to ****** ***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****
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