RESPONSIBILITIES AND DUTIES Strategic Leadership: Implementation/Execution of strategic plans Provide transformational leadership to the operations team, aligning strategies with the organisation's mission, vision, and goals.
Develop and execute comprehensive operational plans reviewing the model of care to ensure we meet the current and future care needs of our residents, achieve business objectives, focusing on quality of care, and resident satisfaction.
Operational Excellence: Oversee the day-to-day operations of all nursing home facilities within the group in conjunction with the Clinical Operations Manager, ensuring compliance with industry regulations and standards.
Implement best practices to optimise operational efficiency, resource utilisation, and cost-effectiveness.
Quality Assurance and Compliance: Establish and maintain a culture of exceptional care, including auditing and ensuring adherence to regulatory requirements and industry best practices.
Support the nursing homes in HIQA preparedness and any action/compliance planning that is required as a result of inspections.
auditing Collaborate with relevant homes to conduct regular audits and assessments to identify areas for improvement.
Support and secure CARF reaccreditation for the relevant homes on an annual basis as well as upkeep of standards.
Develop and report on Quality, Operational and Financial KPIs aligned with the organisation's growth plans.
Work with the CEO to develop and integrate appropriate KPIs for the Clinical Operations.
Fulfil the HIQA requirements of PPIM/RPR for the Group where required.
Submit HIQA registrations and applications to vary as necessary.
Manage all resident related litigation matters in conjunction with our insurance company.
Conduct and follow up on resident satisfaction surveys bi-annually.
Team Leadership and Development: Build and lead a high-performing operations team, providing guidance, support, and mentorship.
Foster a culture of high performance, diversity & inclusion as well as and employee engagement.
Ensure staff survey action plans are developed and acted upon with the required timescales.
Financial & Project Management: Working with the Group Bed Manager, the DONs and our key referrers to maximise occupancy opportunities wherever possible.
Collaborate with the finance team to develop and achieve annual budgets and implementing corrective actions for adverse variances.
Assist with the development of business cases where opportunities arise to improve the group's financial performance.
Work closely with Finance Director and Directors of Nursing to achieve working capital budgets in all our homes.
Assist and support in the identification of cost optimisation opportunities while maintaining the quality of care to our residents.
Oversee and drive various projects and initiatives.
Ensure that projects are executed efficiently, deadlines are met, and resources are allocated appropriately.
This could involve facility expansions, new acquisitions, process improvements, or technology implementations.
Stakeholder Relations: Continue to strive for exceptional care for our residents ensuring that their voice is at the centre of all our decisions.
Cultivate positive relationships with residents, families, staff, regulatory bodies, and other key stakeholders.
Act as a representative for the Clinical Operations providing support and information to the Domus Vi Group, as necessary, including Group internal audit requirements, ESG/CSR Data and quality framework.
Work closely with the Community Services to include the CHOs, ICPOP, OPAT and RSCI hub.
Serve as a spokesperson for the nursing home group, representing the organisation in a professional and positive manner.
Maintain relationships and negotiate with GPs and Pharmacies where required.
Develop an excellent working relationship with NHI (Nursing Homes Ireland), and work with them on strategies relevant to the industry challenges.
