Who We Are At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.
Role Purpose We are looking for a Claims Advisor to join our Group Protection Claims Team. In this role, the Claims Advisor will be responsible for handling salary protection, specified illness and death claims in a manner which is efficient, effective, compliant and with a customer first ethos in mind. The role holder will also be a proficient administrator with excellent time management and organisational skills.
Claims Advisors provide valuable support and assistance to Cornmarket's customers. This role will involve dealing with vulnerable customers and difficult circumstances which requires empathy, compassion, and consideration. Stakeholder management is an important aspect of this role, as Claims Advisors are required to communicate daily with our internal departments and external stakeholders, including insurance companies, employers, and unions, on various claims related queries.
Accountabilities of the Role Provide information to customers in a professional and timely manner regarding the eligibility of their claimAdvise and update customers on the process, progress, cover, benefits, and premiums related to their claimEnsure that information provided to customers and third parties is correct, clear, complete, and up to date by consulting the relevant data sourcesProcess incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulationsReview claims proactively to determine what actions and steps can be taken to progress and follow up with the relevant parties accordinglyHandle complaints and ensure escalation where appropriateAchieve personal and team targets and objectivesContribute to team projects including new systems testing, updating of processes and proceduresComply with risk control and regulatory requirements that are relevant to this roleMaintain commercial awareness relevant to this roleSkills & Knowledge Required A minimum of 1 years' experience in a customer facing role, preferably within the financial services industryIdeally working towards a QFA qualificationTrack record of achieving/surpassing quotas/targetsAbility to handle complaint type calls from customers with empathyStrong PC and Microsoft skillsOrganisational skillsTime Management skills with the ability to work to tight deadlinesResourcefulnessAmbition and drive for resultsKnowledge of risk control & regulatory environmentCommercial awarenessBehavioural Competencies Required Empathetic, understanding and patientEmotionally intelligentResilient and flexibleQuality and customer focusedEnthusiastic with a positive attitude towards challenges and changeCompliant – must have the ability to follow proceduresApproachable team player that collaborates with and supports other team members promoting team spiritStrong communication skillsListening – hearing and understanding the clients queries and empathising where relevantVerbal communication– articulate complicated information clearly and accuratelyWritten communication– transfer information concisely and accurately
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