Claims - Reconciliations Team Leader

Our Claims team processes millions of medical claims from 180 countries. Our team is diverse, with 60 nationalities processing claims in 28 languages. We are looking for an enthusiastic and motivated People Leader who will manage a team of Provider Claims Support Officers dedicated to key client accounts. The ideal candidate will have a background in people and performance management in a multicultural environment. Experience in health insurance is not a requirement. It's more important that you can lead and motivate a team in a business that is growing and changing rapidly.
KEY RESPONSIBILITIES Lead and motivate a team of Provider Claims Support Officers in our Dublin office.Drive team and individual performance.Supply direction and insights to exceed service level goals.Coach, mentor and remove roadblocks for your team.Drive effective TPA/Provider management - minimize aged queries and reconciliations.Proactively identify improvements/suggestions within your team, identify and implement system/process enhancement ideas to maximize productivity and improve quality.Provide training on specific processes and procedures when needed, ensuring defined learning objectives are met.Communicate to management on performance, challenges and opportunities to improve.Proactively drive improvements and great customer service.Lead initiatives to drive employee engagement and development.Advocate an atmosphere of open, honest communication.KEY REQUIREMENTS 5 years' experience in a people leadership and/or contact centre role.Strong knowledge of Microsoft Excel and ability to analyze and report on data.Ability to work effectively within a team environment & on own initiative.Honesty and integrity.Ability to work under pressure.Ability to prioritize workload and manage time effectively.Highly motivated and proactive.Ability to motivate others.As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

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