Join RSA and make a difference every day.
Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.
With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day.
Our Dublin office is also home to our sister-company 123.ie.
At RSA and 123.ie we empower our customers to make a difference in their lives.
And the same goes for our employees.
We are proud to have 32 different nationalities represented in our workforce.
Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.
As proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe.
Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.
We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.
Culture and Community RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.
We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.
We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.
Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient.
It drives our efforts to care for people and to give our time, financial resources and talent.
We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.
Our stats don't lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they've made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model Claims Team Manager As Claims Team Manager for Motor Damage will lead your team to deliver a Best-in-Class customer experience and the settlement of claims in a fair and efficient manner reflecting the rights of all parties.
In addition, you will achieve operational, indemnity and quality targets.
You will spend most of your time leading, coaching, mentoring & observing your team, assisting with complaints and referrals, providing clear goals and objectives while also developing professional and technical capabilities.
You will be working face to face with your team daily and will also have regular interaction with coaches and other managers.
You will become an advocate for RSA's Claims proposition and will build strong relationships with internal and external stakeholders.
Strong technical knowledge, coaching and leadership skills are required.
Management of the team will be Data led to meet the needs of the customer and requirements of the business.
Key Responsibilities: Leading and developing the team to deliver a 1st class customer service experience.
Leading your team to deliver the settlement of Motor Damage claims in a fair and efficient manner reflecting the rights of all parties.
Coaching and developing the team to ensure operational targets are delivered.
Guiding the team to increase professional and technical capabilities.
Managing a high level of organisation and delegation.
Resolving or facilitating resolution of complex claims queries that the team have escalated.
Working closely with other team leaders to effectively implement change and claims strategy to deliver agreed business benefits and including Claims Savings Initiatives.
Ensuring all relevant sections of the MCC and CPC regulatory code are strictly adhered to.
Ensuring RSAII's policies and procedures are correctly applied within the team.
Create a culture of positivity and flexibility within your team.
Requirements: CIP Qualified 1-2 years previous people management experiences Strong knowledge Motor Damage Claims Experience within customer management and technical teams (that has involved coaching / guiding others) Regulatory Requirements: Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g.
Grandfathered / APA / CIP / ACII or other recognised qualification) This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles.
This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011.
Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
CF5,6,7&8.
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status
