Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens' expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services.
The opportunityWe currently have an exciting opportunity for a Claims Technician within our Real Estate team based in our Cork office. This is a full-time, office-based role.
This is an opportunity for you to develop your career and work closely alongside experienced Loss Adjusters with a view to progressing towards becoming a Loss Adjuster.
Reporting to the Operations Manager, you will be an active member of the Support function within the region with the overall objective of providing effective support to Adjusters, aiding the region's efficiency and productivity in the handling of commercial claims. The role will also involve active claims handling whilst receiving coaching and mentoring from experienced Loss Adjusters.
Key AccountabilitiesAdministration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.Working closely with Adjusters to assist with investigation and validation enquiries.Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.Overseeing Adjuster caseloads when necessary during periods of leave.Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales.Ensuring time reporting and billing is compliant with internal standards processing and systems.Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.Ensure compliance with financial procedures, such as the invoicing process.Account management support where required.Assist with the preparation of client and business presentations.Attend client review meetings as required.Participate and contribute to projects as required.Incoming telephone calls / resolve queries.Other ad hoc work as required.About you - Knowledge and ExperienceYou must be, or be working towards becoming, CILA/III qualified.APA / CIP qualifications would be advantageous but are not essential.Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.Strong working knowledge of MS office applications, particularly Word, Excel, Outlook and PowerPoint.Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.Thrive in a high-pressured working environment.Be driven to meet and exceed targets.Flexible with regards to travel which may be required as and when.The role comes with a competitive salary and excellent employee benefits. Coaching and mentoring provided with further education/examination support provided.
#J-18808-Ljbffr
