Job: Client Accounts Administrator Location: Kildare, Ireland Salary: TBC Type: Perm/Full-time Sector: Public Sector We are looking for a talented Client Accounts Administrator to be responsible for providing best in class customer service to the large range of client accounts, manage the businesses expectations and respond to all issues/queries in an efficient manner.
Some of the Responsibilities will include: Provide excellent customer service to all clients, handling a large volume of queries and issues online, in person and via phone, in confidence at all times.
Processing cash and journal receipts to accounts on a daily basis.
Payment of Third-Party Invoice on behalf of Clients via Banking online.
Assisting the team during the development of the Administration System Updating client account records and general account administration.
Carry out credit control processes on overdue accounts & assist in quarterly output of Forfeit List.
Assist in processing the non-payers foal levy and liaising with the industry services department.
Liaising with other Industry related Bodies.
Undertaking and completing various reconciliations including Bank Reconciliations as required.
Weekly Audit of all Journals.
Various Reconciliations to include Bank & Holding Accounts.
Other duties and ad hoc project involvement as required.
We are looking for people with the below skill set: Excellent interpersonal, communication skills and customer service skills and the ability to build good working relationships Excellent phone manner with good written communication skills Proven experience of maintaining confidentiality Proficiency in Microsoft Office, particularly Excel Ability to adapt to learning new systems and processes Previous experience in a busy office environment Experience in working to tight deadlines Excellent organisational skills and ability to manage deadlines Strong ability to know customers in a short period of time.
Takes pride in delivering a high-quality Finance service and is knowledgeable about each people process.
Resolves queries at point of contact or escalates accordingly.
We want someone who seeks self-improvement, look for areas skill gaps in your capabilities and look to improve upon them.
Develops self-awareness through being curious, listening and sharing with colleagues.
Identifies and utilises internal and external opportunities to learn about the wider organisation as well as expanding functional Finance knowledge.
Approaches every activity with a desire for success and a can do attitude.
Understands own goals and objectives and how these impact wider department objectives, prioritising activities and taking accountability for completion.
Displays an understanding of the importance of deadlines.
Brings potential solutions rather than problems to manager/colleagues.
Considers all activities to be worthy of review for effectiveness and efficiency of process.
Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies.
Focuses on individual accountability in role and takes responsibility for the successful completion of own tasks.
Shows initiative and energy to get things done.
Is creative in approach and can think outside the box in terms of problem solving.
Builds relationships with team members and stakeholders.
Shares knowledge with others and is open to learning from other colleagues.
Illustrates willingness to help others and is approachable.
This is an excellent opportunity to join a busy and important government department, you will work with large companies as well as individuals to keep your job ever changing and interesting every day.
If you would be interested, please submit your CV for immediate consideration.