Principal Duties and Responsibilities The Client Care Manager is accountable for regional sales performance and results.
The potential candidate will work with the regional team, comprised of a Client Care Coordinator and a Nurse Assessor, to ensure that service levels are consistent and maintained to the highest standard and that the client has a single point of contact within the team.
Duties of the role will include (but are not limited to) the following: Business Development Generating new business from lead generation, area knowledge, client visits, social media, networking events, and word of mouth. Conducting daily business development calls in line with agreed KPI's set out with your manager. Striving to meet weekly KPI's and quarterly targets set out by your manager. Keeping abreast of market developments by attending relevant functions and events relating to the homecare industry. Team Management & Leadership Leading and coaching the team. Conducting monthly 121's with the Care Coordinator and Nurse Assessor. Communicating recruitment deficits within your region to the Centralised Recruitment Team Lead. Managing the Care Coordinator to ensure they are keeping abreast of client requirements and ensuring fill rate targets are fulfilled. Account Management Proactively calling care recipients to monitor client satisfaction. Managing complaints and incidents (external staff) and liaising with HR when necessary. In the absence of another regional (Client) Care Manager, you will be required to temporarily assist in managing that region. Requirements Minimum of 2 years' experience in a customer-facing sales role. Experienced people manager with experience in managing a team. Previous homecare or healthcare industry-related experience is desirable. Proven record of achieving and exceeding targets/KPI's set. Proficient in managing time effectively. Access to a car and hold a full clean driver's license. Strong written and oral communication skills in English. About Us Myhomecare, part of Servisource and the Cpl Group, is a leading provider of high-quality and innovative recruitment, care, and support services.
Organisational Benefits We are committed to providing a positive employee experience with opportunities for growth and career progression.
What we offer: Competitive Financial and Benefits package. Flexibility and Smart Working Practices. Health & Wellbeing initiatives. Career Development Progression opportunities. Further Learning & Development opportunities. Vibrant Sports & Social club. If you wish to apply for the above-named role, please send an updated CV to ****** quoting the job reference number JO-2407-537687 in the subject bar of your email.
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