Client Onboarding Analyst The Client Onboarding Analyst will work with customers, sales leadership, product management and engineering services.
The role encompasses end-to-end project management responsibilities from initial customer engagement through to final delivery and handoff of our Park Place monitoring and or proactive fault detection service.
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This position will make certain all Park Place Customer adoption steps are scheduled, effectively delivered, and confirmed, while analyzing processes.
The role requires a strong degree of self-motivation, discipline, excellent communication, and knowledge of Park Place Sales, product management and field operations intersections.
What you'll be doing: Process Ownership: Establish and maintain the standard processes and best practices for onboarding clients to within the agreed timeframe.
Ensure a high level of process quality and consistency.Technical Management and Communication: Manage technical onboarding processes and facilitate communication between Park Place, the customer, and Engineering Services.
Act as a liaison to ensure all parties are aligned.Customer Relationship: Build and maintain trusted relationships with clients, ensuring a superior onboarding and implementation experience.
Provide training and guidance to enhance the customer experience.
Ensure project objectives are met while managing customer expectations.
Performance Monitoring: Monitor performance on key accounts, quickly resolving issues and escalating concerns as necessary to maintain customer satisfaction and service quality.Process and Procedure Documentation: Draft and prepare detailed internal processes and procedures that integrate client onboarding with exceptional customer implementation experiences.Daily Reporting: Communicate daily with onboarding leadership and technical teams regarding the status of implementation matters, ensuring transparency and timely updates.Data Management and Analytics: Oversee data entry, perform analytics, and ensure order completion to end-user satisfaction.
Provide routine and ad-hoc data analysis and reporting as requested.Training and Quality Assurance: Deliver training to both internal teams and clients on the onboarding process where needed, ensuring quality outcomes and a consistent understanding of Park Place Technologies services.Knowledge Upkeep: Stay informed on internal ParkView onboarding issues and developments, to continuously improve processes and customer satisfaction.
What We're Looking For: Demonstrated experience in technical customer service or onboarding within the IT or technology sector.Proficient in managing projects and processes, with a keen understanding of technical requirements for IT service delivery.Exceptional communication skills, adept at building relationships and engaging with both technical teams and clients.Analytical and problem-solving abilities, with a focus on quality and customer satisfaction.Familiarity with CRM software, data analysis tools, and MS Office Suite.
Bonus Points: N/A Education: Project Management, Bachelor's degree in Business, IT, or related field preferred Travel: <5%
