Client Relationship Manager - ICON Laboratories Location: Ireland (Remote) ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Do you have 4-5 years of experience working within a clinical lab or as a Project Manager? Do you thrive in a busy environment and enjoy building long-term relationships with clients and colleagues alike?
ICON Plc has a fantastic opportunity for a Client Relationship Manager to join our team.
As Client Relationship Manager, your main focus will involve working closely with our client's global Project Management team to understand current and forecasted needs in order to advocate for the client internally within ICON.
You will have oversight of client metrics, reviewing trends and quality issues across all internal areas, driving internal process improvements to better serve our customers.
Role responsibilities include: Working with key clients to understand existing and projected requirements in order to plan internal resource needs, enhance and re-direct services as needed.Representing the Central Lab at regular client meetings to discuss each project, provide progress updates, and receive feedback.Reviewing client metrics, including assisting in metric collection as needed; investigating and troubleshooting quality issues.Driving special projects surrounding Scientific or Operations Updates that require change management, client communication, and/or process updates.Actively providing client training to enhance the relationship with the Central Lab.Partnering with Management and Business Development to ensure that client issues are communicated and raised appropriately.Delivering high quality standards and striving for excellence; acting in a can-do, flexible and responsive manner to customer needs; communicating with clarity of purpose, setting clear direction.Operating independently with a willingness to make decisions; projecting credibility and making a professional and positive impression on others; acting as a coach and mentor and sharing expertise.Performing additional relevant responsibilities as requested by management.To be successful in the role, you will ideally have: At least five years of clinical lab, project management, or related experience.A dedication to building lasting relationships among cross-functional teams.Excellent oral and written communication skills.Strong presentation skills.The ability to work independently with a high degree of quality.A self-motivated and outgoing personality, able to work well in a team setting.A consistent track record in delivering focused customer service and client satisfaction.Proven ability to actively lead a broad variety of clinical studies.Experience in managing projects and/or client relationship management.Knowledge and familiarity with the clinical trials industry.The ability to remain composed and even-keeled in stressful situations, performing effectively despite shifting priorities, workload, and external pressures.Benefits of Working in ICON: Our success depends on the knowledge, capabilities, and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises not only an excellent level of base pay but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies, and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now and into the future.
What ICON can offer you: In addition to your competitive salary, ICON offers a range of additional benefits designed to be competitive within each country and focused on well-being and work-life balance opportunities for you and your family.
Various annual leave entitlementsA range of health insurance offerings to suit you and your family's needs.Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.Life assuranceFlexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.
Interested in the role, but unsure if you meet all of the requirements? We encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON.
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