Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and problem solving.
Shape your career with Citi in Dublin. Byjoining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Team / Role Overview
CitiService® main objective is to be the Best-in-Class Service provider by driving a Digital First agenda, delivering a consistent experience and leveraging our global network. CitiService® is an integrated customer support line for after-sales service dedicated to delivering accurate, timely and professional response in every client interaction.
The Client Service Officer (CSO) is an intermediate-level position and responsible for providing clients with excellent support and experience in coordination with the Client Service team.
The overall objective of this role is to deliver Best-in-Class experience to our clients addressing issues and providing ongoing client service support. The successful candidate for this high impact role requires strong problem solving, proactive and client management skills, as well as an exceptional understanding of the commercial and corporate banking environment.
What you will do
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Train & guide clients on online banking platform and digital tools
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Partner with key stakeholders to deliver the best experience for our client
Build strong relationships with clients and be a trusted advisor
Proactively identify issues and opportunities for improvements
Lead client calls & service reviews
Work independently and efficiently to achieve high level of productivity
Complete tasks such as reviews, audit preparation, reporting and maintain control environment
Perform regulatory, risk and control assessments and create reports for internal and/or external distribution
Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
What we'll need from you
Knowledge of Commercial Bank or Corporate Bank business
Self-starter, motivated, eager to learn and operates with a sense of urgency as well as ownership
Customer service experience in financial and/or treasury management environment
Ability to quickly grasp and master new concepts, functional, technical and process knowledge
Demonstrated client management and organizational skills to prioritize multiple tasks
Ability to manage multiple competing priorities, and take ownership of various parts of a project or initiative
Proven self-reliance, accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills with strong delivery of results
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
Excellent communication skills being able to interact effectively internally and externally with senior level professionals
Ability to work well in a team and provide back-up coverage for other team members
Bilingual/Multilingual – Fluent in English as well one or more of the following languages - Spanish, German, Italian & French
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Private Client Coverage------------------------------------------------------
Job Family:
Client Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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