Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and problem solving. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. Team / Role Overview CitiService main objective is to be the Best-in-Class Service provider by driving a Digital First agenda, delivering a consistent experience and leveraging our global network. CitiService is an integrated customer support line for after-sales service dedicated to delivering accurate, timely and professional response in every client interaction.
The Client Service Officer (CSO) is an intermediate-level position and responsible for providing clients with excellent support and experience in coordination with the Client Service team.
The overall objective of this role is to deliver Best-in-Class experience to our clients addressing issues and providing ongoing client service support. The successful candidate for this high impact role requires strong problem solving, proactive and client management skills, as well as an exceptional understanding of the commercial and corporate banking environment.
What you will do Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards.Develop and maintain client portfolio through regular calls and face to face interaction, as needed.Train & guide clients on online banking platform and digital tools.Inform clients about problems (system failures, market issues) and provide regular resolution updates.Advise on and advocate the implementation of process improvement and reengineering to improve client experience.Escalate customer feedback, processing delays and errors appropriately.Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary.Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives.Partner with key stakeholders to deliver the best experience for our client.Build strong relationships with clients and be a trusted advisor.Proactively identify issues and opportunities for improvements.Lead client calls & service reviews.Work independently and efficiently to achieve high level of productivity.Complete tasks such as reviews, audit preparation, reporting and maintain control environment.Perform regulatory, risk and control assessments and create reports for internal and/or external distribution.Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements.What we'll need from you Knowledge of Commercial Bank or Corporate Bank business.Self-starter, motivated, eager to learn and operates with a sense of urgency as well as ownership.Customer service experience in financial and/or treasury management environment.Ability to quickly grasp and master new concepts, functional, technical and process knowledge.Demonstrated client management and organizational skills to prioritize multiple tasks.Ability to manage multiple competing priorities, and take ownership of various parts of a project or initiative.Proven self-reliance, accountability and ability to manage risk.Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders.Proven investigative and analytical skills with strong delivery of results.Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results.Excellent communication skills being able to interact effectively internally and externally with senior level professionals.Ability to work well in a team and provide back-up coverage for other team members.Bilingual/Multilingual – Fluent in English as well one or more of the following languages - Spanish, German, Italian & French.What we can offer you By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#J-18808-Ljbffr