As a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering meaningful connections with our diverse client base.
Your role as an Enterprise Client Success Manager is pivotal in proactively managing key client relationships, including high-profile and high-revenue merchants.
This role is not just about support; it's about being a proactive partner, driving mutual success and fostering long-term, thriving relationships with our valued merchants.
Responsibilities Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts.Grow: Utilize a consulting approach to identify opportunities where the product can contribute to the growth and competitiveness of the clientsRetain: Build solid and lasting relationships by proactively and consistently demonstrating the value of company's offerings.Job Requirements Fluency in German and English2 years plus of experience within a customer success/client relationship managementExcellent organizational, communication (written and oral), and interpersonal skillsStrong Relationship Management SkillsPreferred but not necessary: strong inbound and outbound sales experience within a fast-paced target-oriented environmentSalary and Benefits Salary Depending on Experience25 days of annual leaveVery Flexible Hybrid work model, could be fully remote for the right candidateOffice working hours Monday - Friday 08:00 -17:00Initial Fixed Term Contract
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