Cloud Support Associate

Details of the offer

Job ID: 2549983 | Amazon Web Services EMEA SARL (Irish Branch)
Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

AWS Cloud Support Associate? ?? ?? ??? ? ?? ? ?????? ????? AWS? ???? ??? ???? ???? ?? ????? ???? ?? ?????? OS, ?????? ???? ??? ?????? ??? ????? ?? ? ????. ?? AWS? ??? ???? ???? ??? ??? ?? ??? ??? ???. ????? Full Stack Engineer? ?? ??? ??? ? ?? ???? ??????. AWS? ?? ??? ???? ??, AWS? ? ?? ?? ?????? ???? ?? ??? ????? ?? ????? ?? ??? ?? ??? ????. ??? ?????? ??? ???? ??? ???? ??? ??? ? ????. AWS? ?????? IT ??? ? ??? ????? ???? ?? ??? ???? ???? ?????!

Key job responsibilitiesThe AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologiesRespond to customer's technical inquiries via phone, chat and emailTroubleshoot and solve technical problems of AWS customers, and drive customer communication during critical eventsLeverage your day-to-day experiences to provide the voice of the customer to internal AWS teams?? ??
Cloud Support Associate (CSA)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSA? ??? Profile? ?? ??? AWS ???? ?????.
AWS? ??? ?? ?? ? ???? ?? ? Case? ?? ?? ???? ?? ??? ??? ??? ?? ??? ???? ???? ?? Trouble Shooting ????? ?? ??????? ??AWS? ???, Technical Account Manager ? Solutions Architect? ???? ??? ?? ??? ????? ?? AWS ??? ????? ?? ?? AWS ?? ??? ???? ?? ???? ? ??? ???? ??? ???? ???? ??AWS? ?? ????? Tutorial ? ?? ?? ?? ???? AWS ???? ?? ?? ???? ??? ????? ?? ??BASIC QUALIFICATIONSBachelor's degree achieved or expecting graduation in 2024Flexibility to working weekend shifts as part of a five-day-week offset (Sun-Thurs or Tues-Sat)Applicants must not have restriction of traveling abroad, issuing long period visa.Possible to work in Ireland, DublinFluent in Korean and English*You will mainly support Korean customer to use AWS in Ireland, Dublin.
PREFERRED QUALIFICATIONS0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.Majored engineering in one of the branches (CSE/IT/ECE/EEE) or MCA with an aggregate of 65% overall orBasic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / ProgrammingPassionate about customers and new technologyExperience working within the software development or Internet industriesExperience managing full application stacks from the OS up through custom applicationsDemonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)Advanced English communication skillsExcellent oral and written communication skillsStrong customer focus & Multi-tasking skillsSelf-starter who is excited about technologyTroubleshooting / Support experienceAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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