Cloud Support Engineer - Kubernetes

As a Kubernetes Support Engineer you will assist customers on questions and problems relating to their cloud deployments. You will be involved in reviewing diagnostic information, troubleshooting, problem recreation and debugging complex product issues to determine course of action and/or solutions. You will work in close collaboration with team members, development, and other teams to resolve complex issues and provide the best possible customer experience.

Key responsibilities:
Analyze complex problems in a disciplined manner and clearly communicate solutions and workarounds to customers
Serve as the primary technical interface, coordinating customers and/or IBM representatives using problem determination and technical analytical skills Responsible for writing knowledge articles, performing causal analysis, contributing to service metrics, and focusing on defect prevention activities resulting in high customer satisfaction results
Provide recommendations for improvements to existing technical support tools, procedures, and processes

This position is Tuesday to Saturday OR Sunday to Thursday and onsite 3 days per week at our Mulhuddart location in Dublin