Job ID: 2649891 | Amazon Web Services New Zealand Limited
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
The Cloud Support Engineer - Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM. Within AWS, security is priority zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with AWS teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.BASIC QUALIFICATIONSExperience with System Administration and troubleshooting in Linux and/or Windows.Experience with Networking and troubleshooting.Experience in secure corporate access and communications including protection from attacks and vulnerabilities.Understanding of Identity and Access Management, Cryptography, Security monitoring and reporting.PREFERRED QUALIFICATIONSKnowledge of security and compliance standards (e.g., CVE, CIS, HSM).Knowledge of safeguarding sensitive data and implementing security best practices.Understanding of Cloud Computing and Cloud Security concepts.One or more security-related certifications (e.g., CISSP, CISA, CISM, Security+, OSCP).Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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