Collections Associate, Cash and AR Management link Copy link corporate_fare Google place Dublin, Ireland Early Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes. Apply
link Copy link Bachelor's degree or equivalent practical experience.2 years of experience working in roles such as collections, cash operations, customer service, claims processing, consultative business, account management, or performance solutions.
Preferred qualifications:Experience working in Collections, Order to Cash, or Customer Service space.
Experience in Data extraction, analysis, and reporting.
Ability to connect with relevant teams and colleagues to solve problems.
Excellent attention to detail with the ability to prioritize tasks accordingly.
Ability to communicate in German fluently to interact with local stakeholders in this customer-facing role.
About the jobThe Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You thrive on making processes more efficient and scalable, you work to ensure the highest level of quality of our operations and you proactively minimize operational risk. Externally, you collaborate with our outsourcing partners and internally, you collaborate across the five areas of the Financial Operations team: Global Revenue Operations, Procure to Pay, Electronic Payment Services, Business Process Outsourcing, and Payroll.
As a Finance Operations Analyst, you create scalable processes and make them better. You are the link for the core Finance team and the teams across Google, responsible for forecasting, planning, resource prioritization and business profitability.
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
ResponsibilitiesDevelop and maintain trusted relationships with counterparts on the external customer and internal business side to understand billing and payments experience.Leverage understanding of customer needs, Google's products and systems to identify and address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google's policies and processes.Partner with Operations Management team and Collections process tower to surface operational feedback and address process gaps/issues.Advocate for customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to Process and Product Management teams.Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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