The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: The Collections Specialist is responsible for working with consumers to review the status of their current account, and address issues regarding overdue amounts. This can include servicing customer questions, reviewing account activity, and establishing a repayment agreement.
Job Description: Your way to impact This role will allow you to assist in managing PayPal's profitability and make a difference in the health of our business and engagement of our customers every day. Looking toward the future, as our business and customers evolve, the role that the collections team will evolve. The team continually works to identify challenges that come our way - and develop new strategies to ensure long-term stability and health of our business and our customers.
Your day-to-day Assist customer with disputes, inquiries and reconciling payments history.Review customer options and establish repayment plans that aligns with a customer's current situation.Communicate the status of payment advances with customers.Maintain complete and accurate documentation of all communications with business owners related to discoveries and investigations.Identify common issues and market trends that could help develop strategies to improve customer engagement and outcomes.What do you need to bring Experience: 3 years of collections, credit, or customer support experience.Education: High school diploma with equivalent collections experience required.Skills: Strong negotiation skills, banking and financial acumen, ability to multi-task while maintaining attention to details.Communication: Excellent oral and written communication skills; natural ability to engage, guide, and support consumer customers through complex and difficult financial discussions.Engagement: Ability to work independently, as well as collaborate as a team with all levels of the organization.Additional Job Description: Training: Training will take place during the first 5 weeks of employment. Training is scheduled Monday - Friday from 7:00 AM to 3:30 PM MST.Post Training Shifts: This role offers a variety of shift timings from Monday to Friday, with no evening or weekend schedules.Location: This role is intended to be performed remotely from Arizona.Salary: This is an hourly role with a rate of $23 per hour.Who We Are: Click Here to learn more about our culture and community.
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