Our Client For more than 20 years, our client is a trusted outsourcing partner for leading, global organisations. They're a diverse team of innovators and achievers — proud of our ability to consistently exceed goals.
As a Cpl brand, we provide an opportunity for organisations of various shapes and sizes to tap into the best available resources globally — across 55+ languages and supported by world-class employee training.
Our teams work meticulously to design and craft custom solutions that preserve the authentic culture and vision of our clients' business. We demonstrate bravery when faced with big challenges — always exploring new ways of thinking and doing.
What will you do? Become and remain knowledgeable about client's products and community standards.Make well balanced decisions and personally driven to be an effective advocate for our community.Display a strong bias to doing what's right.Investigate and resolve issues that are reported on client's platform.Support and report potentially abusive content.Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community.Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.Recognise trends and patterns and escalate issues outside the company policy to the global team.What do you need to have? Fluent in English AND Native in desired language: Norwegian, Finnish, Dutch, German, Kurdish, DanishCultural understanding of the market.Experience in working in an office environment is preferable.Passion for ensuring a positive, safe user experience.Flexible in working in a fast-paced environment with different projects to work on.What BENEFITS will you get? Free canteen onsite in client site during shift hoursHealth CareExtensive Training & DevelopmentFree access to Group Scheme websiteFree access to 24-hour Employee Assistance Programme (EAP)Free access to Wellness ProgrammeTax Saver SchemeBike to Work SchemeFurther details Salary: €27,000 a year (Monthly pay)Contract Type: PermanentWorking hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.Location: Dublin 18, Sandyford, Dublin South*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
Due to nature of the role, candidates must be fully confident in dealing with sensitive content.Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).How can I help you? Send your CV to ******, I'll guide you through the entire process.
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