Role - Community Operations Analyst Language - Maltese Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday (day or evening shift) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies. Duties and Responsibilities Assist our client's community and help resolve inquiries empathetically,accurately and on timeBecome and remain knowledgeable about client's products and communitystandardsMake well balanced decisions and personally driven to be an effective advocate for our communityStrong interpersonal skills, verbal and written communication skills and mostimportantly empathyDisplay a strong bias to doing what's rightInvestigate and resolve issues that are reported on client's platform such asrequests for account support and reports of potentially abusive contentRespond to user inquiries with high quality, speed, empathy and accuracyUse market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersGather, analyse and utilize relevant data to develop ways to improve the overall user experience on the siteEnforce clients Terms of Use by carefully monitoring reports of abuse on the siteReview the reported content within agreed turnaround times and standards ofqualityIdentify inefficiencies in workflows and suggest solutionsRecognize trends and patterns and escalate issues outside the company policyto the global team.Essential Competencies: Strong personal resilience with the ability to operate in a pressured and fastpaced environment.High adaptability and positive approach to challenges.Ability to make decisions.Ability to solve problems.Effective Time management & Prioritization skills.Ability to work as part of a team.Ability to consistently hit KPIs on time.Fluent in market language and English. Cultural understanding of the market. Experience in working in an office environment is preferable. Extremely reliable, consistent, and hard-working Passion for ensuring a positive, safe user experience Flexible in working in a faced paced environment with different projects to work on. Ability to learn new information in a short period of time Eligible to work in Ireland full timeBenefits Free canteen onsite in client site during shift hoursHealth Care Extensive Training & DevelopmentFree access to Covalen Group Scheme websiteFree access to Covalen 24-hour Employee Assistance Programme (EAP)Free access to Covalen's Wellness ProgrammeCovalen's Tax Saver SchemeCovalen's Bike to Work SchemeEqual opportunity employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community. For more information, don't hesitate to reach out to this mail ID : ****** and your journey to becoming a valued part of Covalen starts here. Apply Now or Reach Out for More Information. #Covalen #trustandsafety #CareerOpportunity #JoinOurTeam #Covalenjobs #Entryleveljobs #dublin #contentmoderation #contentmoderator #irishjobs #workinireland #Maltese #CplCovalen #CovalenLinkedIn
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