Compute Cloud Support Engineer

As a Compute Cloud Support Engineer you will provide technical support to clients of our infrastructure-based offerings and services. You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.

Key responsibilities:
Diagnose and troubleshoot issues reported by IBM Cloud customers
Drive effective communication with customers and partners via phone, chat and case regarding technical issues
Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer's satisfaction
Engage with engineering, operations, and management to diagnose and resolve critical issues
Utilize acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles
This position requires working one weekend day e.g. Tuesday to Saturday and onsite 3 days per week at our Mulhuddart location in Dublin.